Detailed Job Description
He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
He is responsible for rendering useful administrative support to other members of the customer care team.
He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Other Skills
Good communication with computer knowledge,


Interview Information
Job Location : Chennai
Interview Location : Chennai
Contact Person Name : PRIYA
Contact Number : 7824000391

Company Profile