Detailed Job Description
To ensure that the daily and monthly sales targets are met
• Analyze various reports to enhance productivity and conversions
• Achieve KPI (Key Performance Indicator) and productivity targets for the team
• DO KRA (Key Result Area) management and reporting
• Should be good in communication (EHT)
• Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly).
• Audit Calls and identify the training requirements of each Team Member.
• Motivating each Team Member, guiding, monitoring their performance and implementing
Corrective actions as required.
• To ensure that at no point in time the team lacks supervision.
• Team Lead is responsible for staff retention
• Attending call calibrations with quality and training team.
• Preparing monthly TL review to gauge individual and teams performance.
• Client interaction as and when required; incorporate feedback into the system.
• Give timely & real time feedback with a view towards improving Operational and individual efficiency
• Absenteeism and attrition management
• Contribute to adding value to the engagement
• Scheduled regular coaching and feedback
• Monitor and maintain quality of interaction with customers.
Part of Customer Support Operations.
Work on Customer Quires and Ensure Proper Resolution.
Understand the Requirements of the Line-of-Business (LOB) and work towards Resolution
as well as ensuring permanent solution on issues.
Document all Information on the Work flow tools based on actions taken.
 Should maintain all productivity parameters based on published standards.
Ensure Log-in hours are maintained as per set standards.
All other duties as assigned by supervisor.


Keywords
team leader, out bond sales, tele sales, Sr Customer Executive, unit manager, Asst Manager,


Interview Information
Job Location : Hyderabad
Interview Location : Hyderabad
Contact Person Name : Punith
Contact Number : 9247800790