Technical Support Engineer-Virtualization, Server

Dell
IT/Software

Not Disclosed     1-3 Yrs     25/06/2019     2 Openings     Full Time    Chennai
Detailed Job Description
Provide Technical support to Dell customers and partners via phone, email, or chat.
Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products and Networking.
Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​
Essential Requirements
Should have good knowledge in Virtualization, Server Administration, Cloud concepts and Networking
Microsoft Server OS 2003/2008/2012, SQL Server
VMware-VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking
Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
Citrix - Citrix XenApp and XenDesktop (CCEA is a plus)
Strong written/verbal communication and interpersonal skills
Night shifts (EST/PST)
Strong telephone etiquette skills
Knowledge of products, customer service, policies and procedures
Problem-solving skills
Ability to work in a high-pressure environment
BE/BTech with 1-3 years Technical Support Experience​


Keywords
Microsoft Server OS 2003/2008/2012, SQL Server,


Interview Information
Job Location : Chennai
Interview Location : Chennai