Technical Support Engineer - Level 2

Vmware
IT/Software

Not Disclosed     2-3 Yrs     27/05/2019     5 Openings     Full Time    Bangalore
Detailed Job Description
Understanding of Mobile Device Management (MDM) and web application structure

Strong understanding of specific mobile device platforms - any one of the following Mobile platforms (IOS, Windows and Android)

Strong understanding of Windows Active Directory / Certificate Management / Windows Server Management / Exchange / O365

Basics of SQL, API and Linux knowledge

Excellent verbal and written communication skills is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations

Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations

Overall work experience of 2 to 8 Years in Technical domain

Willingness to work in a 24/7 shift environment

Desirable

Basic understanding of some of the following

Knowledge of current mobile device trends

Wireless hardware, networks and respective components

Client Server architecture

Experience with server configuration a plus Windows Server 2012 / 2016, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)

Desktop Management (Windows / MacOS)

Educational Qualification

Bachelor’s Degree / Diploma in Engineering / Computer Science
Experience in providing voice based Technical Support is a key requirement.
Experience of working with global customers is an asset


Other Skills
Any,


Keywords
SQL, API and Linux ,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore