Detailed Job Description
Reproducing issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learnings for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
Good written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

Overall Work experience of 2 to 8 Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.

Willingness to work in a 24/7 shift environment.

Basic understanding of some of the following technologies
Networking
Storage

Linux

TCP/IP

Windows Clustering/DHCP/DNS.

Windows 2003/2008
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Ability to follow standard engineering principles and practices.
Logical approach to problem solving.
Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage

Educational Qualification
Bachelor’s Degree

Experience in providing voice based Technical Support is a key requirement.

Experience of working with global customers is an asset

CCNA / VCP / RHCE will be an added advantage.


Other Skills
Good written and verbal communication skills.,


Keywords
Windows, Linux , UNIX, Good written and verbal communication skills.,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore