Detailed Job Description
Windows Active Directory and Certificate Management
Excellent verbal and written communication skills; is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Strong understanding of specific mobile device platforms - any one of the following Mobile platforms (IOS, Windows and Android)
Understanding of mobile device communication and web application structure
Knowledge of current mobile device trends
Understanding of Mail clients, share point, proxy servers
Overall Work experience of 1 to 4 Years in Technical domain
Willingness to work in a 24/7 shift environment
Basic understanding of some of the following technologies:
MS-SQL, Mail Server – Added Advantage
Wireless hardware, networks and respective components
Client Server architecture
Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)
Exchange 2010/2013/O365 or Google apps for business
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
Logical approach to problem solving

Educational Qualification
Bachelors Degree / Diploma in Engineering / Computer Science
Experience in providing voice based Technical Support is a key requirement.
Experience of working with global customers is an asset

Other Skills

MS-SQL, Mail Server,

Interview Information
Job Location : Bangalore
Interview Location : Bangalore