Detailed Job Description
Minimum 0 to 2 years of experience in Technical Support role
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Tech and Prof Experience
Awareness of basic networking concepts and technologies.
Identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements
Ability to meet a set of defined account agent productivity measurement
Willingness to work in rotation shifts.


Other Skills
Questioning, Probing skills,


Keywords
Questioning, Probing skills, Outlook, Notes.,


Interview Information
Job Location : Hyderabad
Interview Location : Hyderabad