Detailed Job Description
Project Management and Communications:
Manage the daily work flow to analyze and take action according to the incoming volumes
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives
Assists in developing and implementing training programs to improve the quality and productivity of the team.
Drives process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Creates business cases and manages enhancements. Presents high quality data findings
Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager.
Partner with Stakeholders to review performance efficiency and baseline metrics on yearly basis
Coordinate with Content Development Team to keep Inside Page updated with relevant change in Policy
Work with Technical teams to dive deep into issues and provide solution
On time escalation of concern or issues to relevant teams to take action
Regular connect with Managers from different regions to work on common challenges and exchanging best practices
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives
Assist in developing and implementing training programs to improve the quality and productivity of the team.
Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Creates business cases and manages enhancements. Presents high quality data findings
Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans
Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager
BASIC QUALIFICATIONS
7+ years of overall experience required
Min 2+ years of team management experience mandatory
HR or HR Services experience a must (Payroll or Onboarding Profile preferred)
Strong communication skills
Flexibility and creativity in recruiting efforts
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Ability to prioritize workflow daily and ensure service levels are achieved at all times
Deliver customer/ team related training
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
Ability to manage work load in a constantly changing environment
Application of Phone and email etiquettes in customer interactions
PREFERRED QUALIFICATIONS
Should be flexible for 24/7 shifts. Master Degree Preferred
Amazon is an equal opportunity provider.


Other Skills
Strong communication skills,


Keywords
Strong communication skills,  Windows, Word, Excel, and PowerPoint.,


Interview Information
Job Location : Hyderabad
Interview Location : Hyderabad