Team Manager - HRS Screening Services

Amazon
IT/Software

Not Disclosed     2-3 Yrs     07/06/2019     3 Openings     Full Time    Hyderabad
Detailed Job Description
Subject Matter Expert for customers and team
Deep knowledge in the domain of Screening Services and Background Checks
Escalation point for the issues raised
General understanding of HR Services & Recruiting workload and priorities
Performs audits of team’s work. Assists in developing and approving guidelines
Provide clear communication to partners and employees when researching and resolving inquiries
Track, measure and report on the Service Level Agreement (SLA) metrics
Demonstrate a high degree of discretion and confidentiality
Manage escalations and investigate discrepancies
Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices
Conduct audits to ensure data accuracy and process adherence
Project Management and Communications:
Manage the daily work flow to analyze and take action according to the incoming volumes
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives
Assists in developing and implementing training programs to improve the quality and productivity of the team.
Drives process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Creates business cases and manages enhancements. Presents high quality data findings
Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager

BASIC QUALIFICATIONS

7+ years of overall experience required
Min 2+ years of team management experience mandatory
HR or HR Services experience a must (Background Check experience preferred)
Strong communication skills
Flexibility and creativity in screening efforts
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Ability to prioritize workflow daily and ensure service levels are achieved at all times
Deliver customer/ team related training
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
Ability to manage work load in a constantly changing environment
Application of Phone and email etiquettes in customer interactions

PREFERRED QUALIFICATIONS
Should be flexible for 24/7 shifts. Master Degree Preferred
Amazon is an equal opportunity provider.


Other Skills
Strong communication skills,


Keywords
Strong communication skills,  MS Office.,


Interview Information
Job Location : Hyderabad
Interview Location : Hyderabad