Detailed Job Description
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers needs to achieve satisfaction
Key Skills Required :
Minimum 2 Years of team handling experience ( Customer Support / Sales )
Good Communication Skills in English ( Any Regional Languages like Hindi, Kannada Tamil or Telugu )
Exceptional customer service skills.
Critical Thinking skills and decision making ability.
Time management skills and ability to multi-task arekey components of this fast-paced position.
Effective communication skills, both written and verbal.
Proficiency with MS Office applications.
Strong computer knowledge.
Ability to perform effectively in a team environment


Other Skills
Exceptional customer service skills, Good Communication Skills in English ,


Keywords
Exceptional customer service skills, Good Communication Skills in English.,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore

Company Profile
Magus Customer Dialog Private Limited was established in 1989 at a point when the concept of Customer Retention Management was still in its infancy. Magus is a forerunner in this field and it is the first independent customer retention and customer response organization in India. Magus also has the unique distinction of being the first company in this business segment to receive the coveted ISO 9001: 2008 certification.