Detailed Job Description
Serve as a customer advocate and support management coordination point for McAfee enterprise support
Foster strong relationships between McAfee teams and the enterprise customer
Provide advice and recommendations, based upon McAfee documented technical information and best practices for effective lifecycle planning, deployment, administration and support of McAfee products across the enterprise
Maintain detailed awareness of McAfee product solutions in the customer environment through periodic reviews
Provide proactive and customer-relevant communications on malware, vulnerabilities, McAfee product technical information, and strategic product plans
Deliver periodic issue status reviews and Executive Summary Reports outlining McAfee technical support activities, achievement of success against agreed benchmarks, and other relevant information to inform enterprise customer management
Maintain a high level technical awareness and competency regarding the planning and administration of McAfee products in line with security industry practices
Works with Sales team to identify opportunities for growth in the client environment
About you:
Minimum two years applicable experience in relationship or customer management in a technical environment with named or dedicated accounts
Experience in management of technical projects requiring coordination of various resources for successful outcome
High-level management knowledge of data security hardware, software, networking, and management platforms with an understanding and emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations
Excellent communications skills-written, verbal, and presentation
Fluent in English
Bachelors Degree or equivalent in related field
Comp TIA Security or CISSP certifications preferred


Other Skills
Excellent communications skills - written, verbal, and presentation, deployment planning, troubleshooting, upgrading, integration,


Keywords
Excellent communications skills - written, verbal, and presentation, deployment planning, troubleshooting, upgrading, integration,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore