Detailed Job Description
The representative is responsible for the investigation of Credit Card, Terms and/or Prepaid orders booked with Dell
The representative will review orders and may have to work with sales, order processing, credit card processing, issuing banks, collections, Dell Financial Services, and credit analysis to establish the authenticity of these transactions
Frequent telephonic contact with customers, financial institutions, other departments within Dell, and perpetrators of fraud will be required
Orders are prioritized based on the highest risk associated with it through a variety of means and the investigator will be responsible for thoroughly working each order to confirm its legitimacy
Investigator must be aggressive in identifying crime trends and eliminating losses due to fraudulent activities
Investigator must demonstrate ability to process high volume of transactions with accuracy in a time sensitive role
Candidate requirement:
Sound judgment and ability to make quality and quick decisions
Should have excellent communication skills in English
Strong attention to detail
Educational Qualification:
Graduates in any stream (10+2+3)
Undergraduates with at least 12 months of MNCs or related work experience (full time experience)
Desired Profile:
Comfortable with working with multiple operating systems
Awareness about Dell product portfolio preferred
Capacity to work efficiently and effectively in fast paced environment with tight deadlines
Able to multi-task to manage both tactical and strategic work streams relating to area of responsibility
Strong analytical mindset with willingness to Innovate.


Other Skills
Good communication skills,


Keywords
Good communication skills,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore