Detailed Job Description
Understands the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies.
Should act as subject matter expert (SME) for infrastructure discovery and application service mapping.
Works closely with other technology SMEs to build and maintain accurate application service maps.
Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.
Roles and Responsibilities:
Manages ServiceNow Discovery and ServiceNow Service Mapping.
Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
Establishes and maintains discovery schedules.
Monitors discovery and service mapping results, reconciling and addressing any anomalies.
Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
Participates in platform upgrade planning, testing, and validation.
May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
Experience and Skills:
Minimum of a Bachelors degree in Computer Science, MIS or related degree and five (5) years of relevant experience in assigned area or combination or education, experience and training.
Minimum of two (2) years of experience with discovery and application mapping technologies, preferably ServiceNow Discovery and ServiceNow Service Mapping.
Blend of knowledge and technical expertise in:
ServiceNow administration, including Discovery and Service Mapping.
Discovery probes, sensors, and patterns.
Scripting using JavaScript, Groovy, PowerShell, Bash, RegEx, SQL, etc.
Network concepts such as routing, switching, firewalls, NAT, load balancing.
Linux and Windows Server Operating System administration.
Protocols such as HTTP, TCP, SNMP, SOAP, and REST.
Web and Application servers such as WebSphere, JBoss, MQ, IIS, Apache.
Markup languages such as XML and JSON.
Microsoft Active Directory architecture.
Storage Area Network technologies.
Virtualization concepts and technologies.
Experience with
WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
working with LDAP, Active Directory, and SUDO a plus


Interview Information
Job Location : Bangalore, Chennai, Hyderabad, Mumbai, Pune
Interview Location : Bangalore, Chennai, Hyderabad, Mumbai, Pune