Senior Customer Service Representative

Hcl
Customer Service

Not Disclosed     2-3 Yrs     20/05/2019     3 Openings     Full Time    Noida
Detailed Job Description
Provides Technical Assistance and resolve the end customer issues as per defined SLA. | Able to work independently and efficiently to meet SLA | Able to promptly answer support related email, phone calls and other electronic communications and meet the qu (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.


Other Skills
Good communication skills.,


Keywords
Good communication skills.,


Interview Information
Job Location : Noida
Interview Location : Noida