Principal Engineer, Service Delivery


Not Disclosed     6-7 Yrs     22/06/2019     2 Openings     Full Time    Pune
Detailed Job Description
Perform daily system monitoring, verifying the integrity and availability of all hardware, infrastructure resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Perform preventative maintenance (and upgrade, as required) on infrastructure, and related peripherals to meet IT specifications
Identify system performance issues and drives the development of tools to correct
Coordinate all hardware and software problems or repairs channelled through outside vendors and service providers
Perform systems/software administration, backup/recovery monitoring, problem resolution, and change management
Apply upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
The work environment is 24/7 rotating shifts and will cover weekends and weekdays.
Regular tracking, hand off or receive open ticket information during shift turnover changes and facilitate knowledge transfer
Follow defined operating procedures to ensure that clients, systems and information are properly followed
Essential Requirements:
10+ years experience with Cisco Data Centre networking/Enterprise networking, Security strongly. This experience should include the planning, deployment, configuration and administration of Networks and Security.
8+ years’ experience with Cisco networking, Security including firewall management and installation.
6+ years or more of IT Service Management, data centre, server, and storage management, virtualization, Citrix, networking, systems management, and/or project management are recommended
Strong technical experience with industry standard x86_X64 server hardware
Previous experience working in an operations centre is strongly desired
Must be self-motivated and eager to learn new technologies and skills to better assist customers
Cisco Certified Network Professional (CCNP) mandatory.
Mandatory Knowledge of Dell Switches
Mandatory knowledge of NSX-V
Desirable Requirements:
Hands on NSX-T experience preferred
VMware Certified Professional (VCP) preferred
EMCSA, EMCTA Storage Certifications preferred
Experience dealing with Cisco UCS
ITIL v3 Foundation preferred
Excellent customer service skills with strong focus on customer satisfaction
Strong problem-solving skills with an emphasis on quick problem resolution


Interview Information
Job Location : Pune
Interview Location : Pune