Detailed Job Description
Job Description
CS has been a great pioneer in feeding the fire of youngTechies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

As an Engineer, you will be responsible for the engineering activities in the respective field/area of specialization.

What we are looking for

Must-Have: A support engineer with knowledge on Genesys Framework, SIP infrastructure, Genesys Administrator, GAX, Genesys WDE.
Troubleshooting experience by investigating T-server logs, URS and Stat server logs.

Good to Have:SQL, Knowledge on Contact center application, PBX knowledge, Implementation knowledge

Responsibilities: Responsible for resolving tickets by engaging the relevant teams within SLA
Complete ownership of the tickets assigned and obtain the RCA/permanent resolution with vendors (if required)
Implementations to Production and validateE the application for BAU
Identify the pain areas in the architecture and suggest & implement the improvements
Good troubleshooting skills
Need to Handle Customer Communications and manage High severity ticket resolution over call

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)


Keywords
Support Engineer, IT- software, Engineer, Genesys Support Engineer, ,


Interview Information
Job Location : Bangalore
Interview Location : Bangalore
Contact Person Name : Nidhi
Contact Number : 9148443445