Detailed Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives


Keywords
Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work,


Interview Information
Job Location : Canada
Interview Location : Canada
Contact Person Name : Rita Janni
Contact Number : 2046744433

Company Profile
Cumberland Poultry and Farm Industry is a family-owned and familyrun farm for three generations. Starting with in it has stayed in the family ever since. As a family, we offering more than products to retail grocers, distributors, restaurants, and institutions throughout Canada, the USA and Austrian, and around the world