Detailed Job Description
Pick support tickets through Vmware IT ticketing tool within defined SLA to provide technical resolution
EPS Engineer is responsible for delivering Keep the light on (KTLO) tasks and Project related initiatives
Should have hands on experience on Build, Install and configure end user hardware for New Hires and hardware refresh
Provide support related to Windows, MAC and Linux OS issues encountered on end users primary and secondary hardware
Provide on-going operational support for OS releases and upgrades, service pack installations, bug fixes, mandatory system security patching and updates
Supporting Handheld devices on different mobility platforms – IOS, Android and Windows
EPS Engineer is expected to troubleshoot problem areas in person, via phone and remote assistance tool (Bomgar, Remote Assistance, RDP, Telnet and SSH).
Identify threats and risks on end-user hardware using security applications and ensure network security against Spyware, Adware and, Virus and Trojans.
Responsible for maintaining end-user hardware as per IT Security and Compliance
Proactively maintain Asset and Store inventory management
Engage with peers from other technology support groups to deliver required solutions
Work closely with EPS Leads to ensure SLAs are maintained across team
Be active participants for all EUS Projects and deliveries

Excellent knowledge and hands on experience on both Windows 10 & Mac Sierra
Experience in troubleshooting o365 and office 2016, Antivirus, Encryption
Exposure to Mobile device management, RSA, VPN, SCCM
Knowledge on VMware products would be an added advantage
Basic knowledge in Linux OS.
Should be a good Team player
Flexible to work in any shift
Excellent written and oral communication
Quick learner and adaptable to dynamic environment

Minimum 3-year Degree/Diploma in Computer Science or related field

Other Skills
Good communication skills.,

Good communication skills, Linux OS.,

Interview Information
Job Location : Bangalore
Interview Location : Bangalore