Business Analyst II- Business Application Support


Not Disclosed     2-5 Yrs     22/05/2019     3 Openings     Full Time    Pune
Detailed Job Description
Be a part of Operations team focusing on Robotics process automation maintenance
Monitoring RPA tool (UiPath) based on predefined process description details
Build and maintain all necessary documentation
1st level of trouble shooting and provide RCA to the business
Strong analytical and problem-solving skills, including a thorough understanding of how to interpret customer business needs and translating them into application and operational requirement
Conduct UAT testing & help drive end-to-end implementation
Able to support and drive change management of existing processes as per new requirements using a structured change control process
Responsible for business process understanding
Responsible for change request implementation
Manage relationships with multiple business teams for new solution features and technical support
Willing to work on the support cases hands-on, to get a good understanding of the support process & issues
Lead the Project to Support Transition

Minimum of 5+ years, with 2+ years of hands-on experience is RAP( UiPath preferred)
Experience in documenting and maintaining business processes using UML or BPMN notation
Good understanding of RPA technologies like BluePrism, UiPath, Automation Anywhere
Knowledge of .NET, VB, SQL
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
Strong communication and interpersonal skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven experience building strong internal and external relationships.
Proven track record in a highly-professional customer service in a dynamic, start-up environment

Other Skills


Interview Information
Job Location : Pune
Interview Location : Pune