Business Analyst - Customer Experience


Not Disclosed     1-2 Yrs     30/04/2019     7 Openings     Full Time    Bangalore
Detailed Job Description
Analysis Skills - Exceptional analytical and problem solving skills. Should be able to analyze business problems faced by the customer and suggest solutions for the problem. Ability to go into details, and extract very specific details regarding functional requirements.

Process Setup and Engineering: Lead Process Excellence Initiatives on certain L0/L1 metrics and designing new processes and re engineer existing ones at journey node / Business Unit level with the relevant design leads

Set metrics to build governance mechanism to ensure process compliance at all nodes

Identify leak points and work on building systemic solutions: Test & re-test points of failure for scale-up. Build systemic interventions and solutions with the team to arrest the gaps
Cross Functional Programs: Collaborate with key stakeholders to track and report progress against target
Must be a go getter hustler and problem solver ; Attention to detail and can work on strict timelines ; Can juggle between tasks without losing sight of the highest priority items
3+ Years of experience in FK CX
Lean / Six Sigma Certified [Good to Have]
Expertise in SQL / R; Data Visualization
Advanced Excel [Must-Have]
Ability to both understand and explain technical information in a procedural fashion
Teamwork: Able and excited to work alongside process owners, technical resources and Design Leadership
Department :All Departments
Skills Required :
Customer Experience knowledge, BPO Process, Understanding , Customer Orienation, Stakeholder Management

Other Skills

Lean , Six Sigma C,

Interview Information
Job Location : Bangalore
Interview Location : Bangalore