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BASIC QUALIFICATIONSBS/BA required; JD or Advanced Degree preferred, law degree or advanced degree not strictly required but would be a strong plus. Â...
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently a...
To conceptualize| design and deliver product / sustenance delivery through the team as per defined scope and standards in a particular technologyPrepa...
ABOUT THE ROLE
The role entails carrying out the following key tasks:
â€¢ Provide L3 support, using suitable service management tool, for tickets...
Provides Technical Assistance and resolve the end customer issues as per defined SLA.Able to work independently and efficiently to meet SLA /Able to p...
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Team Lead / Team Manager
Business / Customer:
Articulate/ communicate in a man...
Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined qu...
Provides Technical Assistance and resolve the end customer issues as per defined SLA. | Able to work independently and efficiently to meet SLA | Able ...
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